Errors accessing the sending web application (Incident 5334)
Update - We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.

An update will be provided when a significant update is available.
Jul 08, 2026 - 15:50 UTC
Update - We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.

An update will be provided when a significant update is available.
Jul 08, 2026 - 03:39 UTC
Update - We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.

Updates will be posted when there is a significant update.
Jul 08, 2026 - 00:10 UTC
Update - We continue to investigate and have engaged external vendor resources
Jul 07, 2026 - 23:54 UTC
Update - We continue to investigate the issue and additional resources have been engaged.
Jul 07, 2026 - 22:26 UTC
Update - We continue to investigate the issue and additional resources have been engaged.
Jul 07, 2026 - 22:01 UTC
Update - We are continuing to investigate this issue.
Jul 07, 2026 - 21:37 UTC
Investigating - A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
Jul 07, 2026 - 20:55 UTC

About This Site

This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Degraded Performance
90 days ago
99.98 % uptime
Today
AU Operational
90 days ago
99.98 % uptime
Today
CA Operational
90 days ago
99.99 % uptime
Today
EU Operational
90 days ago
99.97 % uptime
Today
FedRAMP Operational
90 days ago
100.0 % uptime
Today
JP1 Operational
90 days ago
100.0 % uptime
Today
NA1 Degraded Performance
90 days ago
99.98 % uptime
Today
NA2 Degraded Performance
90 days ago
99.97 % uptime
Today
NA3 Degraded Performance
90 days ago
99.98 % uptime
Today
NA4 Degraded Performance
90 days ago
99.97 % uptime
Today
USFED Operational
90 days ago
100.0 % uptime
Today
DEMO Operational
90 days ago
100.0 % uptime
Today
CLM Operational
90 days ago
99.99 % uptime
Today
EU11 Operational
90 days ago
99.92 % uptime
Today
EU21 Operational
90 days ago
100.0 % uptime
Today
NA11 Operational
90 days ago
99.98 % uptime
Today
NA21 Operational
90 days ago
99.98 % uptime
Today
S1.US Operational
90 days ago
99.99 % uptime
Today
S2.US Operational
90 days ago
100.0 % uptime
Today
S1.EU Operational
90 days ago
100.0 % uptime
Today
S1.AU Operational
90 days ago
100.0 % uptime
Today
US11 Operational
90 days ago
99.99 % uptime
Today
US12 Operational
90 days ago
100.0 % uptime
Today
US13 Operational
90 days ago
100.0 % uptime
Today
UAT NA11 Operational
90 days ago
99.98 % uptime
Today
DEMO S1 Operational
90 days ago
100.0 % uptime
Today
Trusted Service Provider Operational
90 days ago
99.99 % uptime
Today
PROD Operational
90 days ago
99.99 % uptime
Today
DEMO Operational
90 days ago
100.0 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
PROD Operational
90 days ago
100.0 % uptime
Today
DEMO Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Notary Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
EU.C Operational
90 days ago
100.0 % uptime
Today
EU.N Operational
90 days ago
100.0 % uptime
Today
EU.W Operational
90 days ago
100.0 % uptime
Today
NA.C Operational
90 days ago
100.0 % uptime
Today
NA.E Operational
90 days ago
100.0 % uptime
Today
NA.NE Operational
90 days ago
100.0 % uptime
Today
NA.W Operational
90 days ago
100.0 % uptime
Today
DEMO Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters Operational
Customer Support Operational
Learning Portal Operational
Third Party Services Operational
Docusign.com Hosting Operational
Salesforce Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 8, 2026

Unresolved incident: Errors accessing the sending web application (Incident 5334).

Jul 7, 2026
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jul 7, 16:48 UTC
Identified - A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Jul 7, 15:31 UTC
Jul 6, 2026

No incidents reported.

Jul 5, 2026
Intermittent Errors and Delays (Incident 5312)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2026-07-05 21:50 UTC until 2026-07-05 22:22 UTC.
Jul 5, 23:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 5, 22:50 UTC
Investigating - We are actively investigating this issue.
Jul 5, 22:35 UTC
Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Customers may experience latency (Incident 5259)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jul 1, 17:25 UTC
Identified - We have identified the issue and a fix is being implemented.
Jul 1, 14:57 UTC
Update - We continue to investigate the issue and additional resources have been engaged. We will provide the next update in approximately 24 hours.
Jul 1, 00:57 UTC
Update - We continue to investigate the issue and additional resources have been engaged.
Jun 30, 22:55 UTC
Update - We continue to investigate the issue and additional resources have been engaged.
Jun 30, 20:34 UTC
Update - We are continuing to investigate this issue.
Jun 30, 12:36 UTC
Investigating - We are actively investigating this issue.
Jun 30, 11:18 UTC
Jun 30, 2026
New Docusign Status Center: Subscribe by September 1 to Receive Updates
Resolved - On September 1, this site will be replaced by health.docusign.com/status. To continue getting notifications, you'll need to resubscribe on the new site. View detailed instructions at https://support.docusign.com/s/articles/System-Status-Alerts?language=en_US
Jun 30, 20:53 UTC
Some customers may experience errors with Sending and Signing (Incident 5252)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 30, 00:37 UTC
Identified - We have identified the issue and a fix is being implemented.
Jun 30, 00:26 UTC
Investigating - We are actively investigating this issue.
Jun 30, 00:25 UTC
Jun 29, 2026
Customers may experience errors with Sending and Signing in NA3 (Incident 5247)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 29, 22:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 21:34 UTC
Update - We are continuing to investigate this issue.
Jun 29, 21:34 UTC
Investigating - We are actively investigating this issue.
Jun 29, 21:32 UTC
Customers may see increased latency when sending and signing and intermittent errors (Incident 5232)
Postmortem - Read details
Jun 30, 23:02 UTC
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 29, 18:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 18:23 UTC
Update - We continue to work to implement a fix for the issue.
Jun 29, 17:51 UTC
Update - The issue has been identified and we continue our work to implement a fix.
Jun 29, 17:16 UTC
Identified - We have identified the issue and a fix is being implemented.
Jun 29, 17:07 UTC
Update - We are continuing to investigate this issue.
Jun 29, 17:05 UTC
Investigating - We are actively investigating this issue.
Jun 29, 15:30 UTC
Intermittent issues with Reports and Search on S1 Prod (Incident 5233)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 29, 17:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 17:06 UTC
Update - We continue to investigate the issue and additional resources have been engaged.
Jun 29, 16:47 UTC
Update - We are continuing to investigate this issue.
Jun 29, 16:10 UTC
Investigating - We are currently investigating issues with both report and search on S1 prod. Engineering teams have been engaged and are actively triaging.
Jun 29, 15:39 UTC
Jun 28, 2026
Intermittent Errors and Delays (Incident 5219)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 28, 07:47 UTC
Identified - We have identified the issue and a fix is being implemented.
Jun 28, 06:58 UTC
Investigating - We are actively investigating this issue.
Jun 28, 06:49 UTC
Jun 27, 2026

No incidents reported.

Jun 26, 2026
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 26, 20:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 19:02 UTC
Identified - We have identified the issue and a fix is being implemented.
Jun 26, 18:06 UTC
Jun 25, 2026
Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 25, 22:29 UTC
Identified - We have identified the issue and a fix is being implemented.
Jun 25, 20:57 UTC
Update - We are continuing to investigate this issue.
Jun 25, 20:36 UTC
Investigating - We are actively investigating this issue.
Jun 25, 20:12 UTC
Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 25, 19:07 UTC
Update - The fix is still in progress and being deployed. We will provide an update upon resolution.
Jun 24, 13:15 UTC
Identified - An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.

Target Fix Date: June 23, 2026

Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
Jun 18, 22:43 UTC
Platform Latency in UAT (Incident 5187)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Jun 25, 13:01 UTC
Monitoring - Fix has been implemented and we are now monitoring telemetry to validate.
Jun 25, 10:27 UTC
Identified - We have identified the source of the issue and are preparing a fix.
Jun 25, 10:12 UTC
Investigating - Customers may be experiencing latency on the platform in the UAT Environment. Engineers have been engaged and are actively triaging this issue.
Jun 25, 08:44 UTC
Jun 24, 2026
← Incident History Powered by Atlassian Statuspage