Resolved -
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-04-23 12:00 AM UTC until 2025-05-7 11:20 PM UTC.
May 8, 15:40 UTC
Update -
We are continuing to monitor for further issues. The next update will be tomorrow morning.
May 8, 05:32 UTC
Monitoring -
A fix has been implemented and we are verifying the results.
May 7, 23:44 UTC
Update -
We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.
May 7, 03:06 UTC
Update -
We are continuing to work on a fix for this issue.
May 7, 00:41 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 6, 17:37 UTC
Investigating -
We continue to actively investigate the issue and have made progress in narrowing down the cause.
May 6, 16:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. The next update will be in a few hours.
May 6, 05:00 UTC
Update -
We continue to actively investigate the issue and have made progress in narrowing down the cause.
May 6, 02:57 UTC
Update -
We are continuing to investigate this issue.
May 6, 01:25 UTC
Investigating -
We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.
May 6, 00:42 UTC