Postmortem -
Read details
Oct 31, 03:15 UTC
Resolved -
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-10-29 03:45 PM UTC to 2025-10-29 11:42 PM UTC.
Oct 29, 21:50 UTC
Update -
Rooms and Workspaces are now operating within normal expectations. We are monitoring improved plugin performance
Oct 29, 21:11 UTC
Monitoring -
As Microsoft improves available capacity, we are starting to see intermittent success for customers utilizing Rooms and Workspaces. Plugins are starting to succeed as well.
Oct 29, 20:32 UTC
Update -
Microsoft reports they are starting to see recovery on some products, however Rooms, Workspaces, and add-ins remain inaccessible for our customers. Microsoft reports a 2-4 hour window for full recovery. We continue to investigate alternative strategies
Oct 29, 19:49 UTC
Update -
Microsoft reports some recovery being seen and also continues to work on completing their change roll back
Oct 29, 19:15 UTC
Update -
Microsoft continues to work on rolling back their changes in the environment
Oct 29, 18:39 UTC
Update -
Microsoft is working to rollback a change in their environment
Oct 29, 17:36 UTC
Update -
We are continuing to work with Microsoft
Oct 29, 17:10 UTC
Identified -
Customers will be unable to access Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource due to a Microsoft Azure outage
Oct 29, 16:18 UTC