Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
Identified - The issue has been identified and a fix is being implemented.
May 27, 2026 - 04:03 UTC
Investigating - We are continuing to investigate this issue.
May 27, 2026 - 03:32 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 2026 - 02:35 UTC
Investigating - We are currently investigating this issue.
May 27, 2026 - 01:04 UTC

About This Site

This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Degraded Performance
90 days ago
99.98 % uptime
Today
NA1 Degraded Performance
90 days ago
99.98 % uptime
Today
NA2 Degraded Performance
90 days ago
99.99 % uptime
Today
NA3 Degraded Performance
90 days ago
99.99 % uptime
Today
NA4 Degraded Performance
90 days ago
99.99 % uptime
Today
CA Degraded Performance
90 days ago
99.98 % uptime
Today
AU Degraded Performance
90 days ago
99.93 % uptime
Today
EU Degraded Performance
90 days ago
99.99 % uptime
Today
DEMO Degraded Performance
90 days ago
100.0 % uptime
Today
FedRAMP Operational
90 days ago
100.0 % uptime
Today
USFED Operational
90 days ago
100.0 % uptime
Today
JP Degraded Performance
90 days ago
99.99 % uptime
Today
CLM Operational
90 days ago
99.67 % uptime
Today
NA11 Operational
90 days ago
100.0 % uptime
Today
NA21 Operational
90 days ago
100.0 % uptime
Today
US11 Operational
90 days ago
99.7 % uptime
Today
US12 Operational
90 days ago
99.71 % uptime
Today
EU11 Operational
90 days ago
99.94 % uptime
Today
EU21 Operational
90 days ago
96.74 % uptime
Today
US13 Operational
90 days ago
99.65 % uptime
Today
UAT NA11 Operational
90 days ago
99.98 % uptime
Today
DEMO S1 Operational
90 days ago
100.0 % uptime
Today
S1.US Operational
90 days ago
100.0 % uptime
Today
S2.US Operational
90 days ago
100.0 % uptime
Today
S1.EU Operational
90 days ago
100.0 % uptime
Today
S1.AU Operational
90 days ago
100.0 % uptime
Today
Trusted Service Provider Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider (Demo) Operational
90 days ago
100.0 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Notary Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
99.96 % uptime
Today
Europe West Operational
90 days ago
100.0 % uptime
Today
Europe North Operational
90 days ago
100.0 % uptime
Today
Europe Central Operational
90 days ago
100.0 % uptime
Today
North America West Operational
90 days ago
99.88 % uptime
Today
North America Northeast Operational
90 days ago
100.0 % uptime
Today
North America East Operational
90 days ago
100.0 % uptime
Today
North America Central Operational
90 days ago
99.88 % uptime
Today
Corporate Operational
Headquarters Operational
Customer Support Operational
Learning Portal Operational
Third Party Services Operational
Docusign.com Hosting Operational
Salesforce Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 27, 2026

Unresolved incident: Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961).

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)
Resolved - Salesforce has resolved their incident which may have impacted customers using the Salesforce integration.
May 22, 03:54 UTC
Investigating - Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.
May 21, 23:12 UTC
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026
Some customers may experience latencies sending and signing in EU (Incident-4915)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
May 19, 14:36 UTC
Update - We are continuing to investigate the issue.
May 19, 13:30 UTC
Investigating - We are currently investigating the issue.
May 19, 12:59 UTC
May 18, 2026
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
May 18, 18:20 UTC
Investigating - We are currently investigating this issue.
May 18, 17:55 UTC
Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-18 12:00 PM UTC until 2026-05-18 01:45 PM UTC.
May 18, 14:30 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
Resolved - This incident has been resolved.
May 14, 20:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 19:54 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 19:23 UTC
Investigating - We are currently investigating this issue.
May 14, 18:45 UTC
May 13, 2026
Workflow Reports Experiencing Timeout Errors (Incident 4874)
Resolved - This incident has now been resolved.
May 13, 14:18 UTC
Monitoring - A fix has been implemented and we are observing telemetry to validate.
May 13, 13:41 UTC
Update - We are continuing to work on a fix for this issue.
May 13, 11:50 UTC
Identified - Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
May 13, 11:49 UTC
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