On March 12, 2025 between 02:54 PM UTC and 03:05 PM UTC, eSignature users may have experienced errors or high latency when attempting to sign in to their account, prepare or send documents for signature, sign documents or other functions related to eSignature.
A routine database deployment resulted in an unexpected resource constraint to the applicable sub-processing system in NA2, causing a service interruption for affected customers.
The brief interruption to the database automatically recovered without intervention and resumed processing traffic.