Docusign Status

Some customers may be experiencing slight delays when converting documents to PDFs (DIRCA-1835)

Update - We are continuing to work on a fix for this issue. The next update will at 23:45 UTC.
Oct 24, 2024 - 21:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 24, 2024 - 20:22 UTC

Investigating - We are currently investigating this issue.
Oct 24, 2024 - 19:46 UTC

About This Site

This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.

eSignature Degraded Performance

90 days ago

99.99 % uptime

Today

NA1 Operational

90 days ago

100.0 % uptime

Today

NA2 Operational

90 days ago

100.0 % uptime

Today

NA3 Operational

90 days ago

100.0 % uptime

Today

NA4 Operational

90 days ago

100.0 % uptime

Today

CA Degraded Performance

90 days ago

100.0 % uptime

Today

AU Degraded Performance

90 days ago

100.0 % uptime

Today

EU Operational

90 days ago

100.0 % uptime

Today

DEMO Operational

90 days ago

99.98 % uptime

Today

FedRAMP Operational

90 days ago

100.0 % uptime

Today

USFED Operational

90 days ago

100.0 % uptime

Today

JP Operational

90 days ago

99.97 % uptime

Today

CLM Operational

90 days ago

99.99 % uptime

Today

NA11 Operational

90 days ago

99.99 % uptime

Today

NA21 Operational

90 days ago

100.0 % uptime

Today

US11 Operational

90 days ago

100.0 % uptime

Today

US12 Operational

90 days ago

100.0 % uptime

Today

EU11 Operational

90 days ago

100.0 % uptime

Today

EU21 Operational

90 days ago

99.99 % uptime

Today

US13 Operational

90 days ago

100.0 % uptime

Today

UAT Operational

90 days ago

100.0 % uptime

Today

TSP EU Operational

90 days ago

99.99 % uptime

Today

EU Trusted Service Provider Operational

90 days ago

99.99 % uptime

Today

EU Trusted Service Provider (Demo) Operational

90 days ago

99.99 % uptime

Today

Rooms Operational

90 days ago

100.0 % uptime

Today

DEMO Operational

90 days ago

100.0 % uptime

Today

East US Operational

90 days ago

100.0 % uptime

Today

East US 2 Operational

90 days ago

100.0 % uptime

Today

Forms Operational

90 days ago

100.0 % uptime

Today

North Central Operational

90 days ago

100.0 % uptime

Today

East US Operational

90 days ago

100.0 % uptime

Today

East US 2 Operational

90 days ago

100.0 % uptime

Today

Notary Operational

90 days ago

100.0 % uptime

Today

Corporate Operational

Headquarters Operational

Customer Support Operational

Learning Portal Operational

Third Party Services Operational

Docusign.com Hosting Operational

Salesforce Operational

AWS ec2-us-west-2 Operational

Akamai Global Traffic Management Operational

Spreedly Core Transactional API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2024

Some customers may experience intermittent errors when utilizing Google docs to edit or check out documents (DIRCA-1832)

Resolved - This incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent errors from 2024-10-22 16:44UTC until 2024-10-23 02:25UTC.
Oct 24, 02:50 UTC

Identified - The issue has been identified and a fix is being implemented. The next update will be on 10/24/2024 at 8 AM UTC.
Oct 23, 17:43 UTC

Investigating - We are currently investigating this issue.
Oct 23, 17:07 UTC

Oct 23, 2024

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Customers are unable to perform ID verification for QES. (DIRCA-1819)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers were unable to perform ID verification for QES from 2024-10-21 09:27UTC to 2024-10-21 10:11UTC.
As a workaround users could have used ID Wallet for verification if they had that already configured prior to the incident.
Oct 21, 10:28 UTC

Monitoring - The third party IDV provider has implemented a fix. We are monitoring metrics to confirm the issue is fixed.
Oct 21, 10:20 UTC

Investigating - This is an issue with a third party IDV provider. The provider are investigating their issue.
As a workaround users can use ID Wallet if they had that already configured prior to the incident.
Oct 21, 10:10 UTC

Oct 20, 2024

No incidents reported.

Oct 19, 2024

Customers may see latency and errors (DIRCA-1818)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Oct 19, 19:22 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 19, 19:03 UTC

Investigating - We are currently investigating this issue.
Oct 19, 19:02 UTC

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Customers may experience delays or intermittent errors utilizing the Esign Demo environment (DIRCA-1814)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Oct 17, 22:31 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 17, 22:19 UTC

Investigating - Customers may experience delays or intermittent errors utilizing the Esign Demo environment
Oct 17, 22:16 UTC

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Some documents that were created or modified between 8AM UTC and 2AM UTC are not searchable (DIRCA-1805)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some documents that were created or modified between 8AM UTC and 2AM UTC were not searchable.
Oct 11, 14:59 UTC

Identified - The issue has been identified and a fix is being implemented. Newly created records will not be affected. The next update will be provided at 15:00 UTC (8AM PST).
Oct 11, 02:22 UTC

Update - We are continuing to investigate this issue. The next update will be provided at 03:00 UTC (8PM PST).
Oct 10, 23:25 UTC

Update - We are continuing to investigate this issue.
Oct 10, 23:12 UTC

Investigating - We are currently investigating this issue.
Oct 10, 22:08 UTC

Update - We are continuing to work on a fix for this issue. The fix will take several hours. Newly created records will not be affected. The next update will be provided at 22:00 UTC (3pm PST)
Oct 10, 17:51 UTC

Update - We are continuing to work on a fix for this issue.
Oct 10, 17:24 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 10, 16:54 UTC

Oct 10, 2024

About This Site

Related