All Systems Operational

About This Site

This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Operational
90 days ago
99.99 % uptime
Today
NA1 ? Operational
90 days ago
100.0 % uptime
Today
NA2 ? Operational
90 days ago
100.0 % uptime
Today
NA3 ? Operational
90 days ago
100.0 % uptime
Today
NA4 ? Operational
90 days ago
100.0 % uptime
Today
CA ? Operational
90 days ago
100.0 % uptime
Today
AU ? Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
99.98 % uptime
Today
FedRAMP ? Operational
90 days ago
100.0 % uptime
Today
USFED ? Operational
90 days ago
99.99 % uptime
Today
JP ? Operational
90 days ago
99.96 % uptime
Today
CLM ? Operational
90 days ago
99.99 % uptime
Today
NA11 Operational
90 days ago
99.94 % uptime
Today
NA21 Operational
90 days ago
99.99 % uptime
Today
US11 Operational
90 days ago
100.0 % uptime
Today
US12 Operational
90 days ago
100.0 % uptime
Today
EU11 ? Operational
90 days ago
100.0 % uptime
Today
EU21 Operational
90 days ago
99.99 % uptime
Today
US13 Operational
90 days ago
99.99 % uptime
Today
UAT Operational
90 days ago
100.0 % uptime
Today
TSP EU Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.99 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
99.98 % uptime
Today
North Central ? Operational
90 days ago
99.96 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
Docusign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2024
Some customers may see errors in accessing recently entered data in documents (DIRCA-1788)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-10-03 20:57UTC until 2024-10-04 00:21UTC
Oct 4, 00:32 UTC
Update - We are continuing to work on a fix for this issue.
Oct 3, 23:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 21:54 UTC
Oct 3, 2024
Some CLM customers may observe delays in sending emails
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Oct 3, 15:47 UTC
Investigating - We are currently investigating this issue.
Oct 3, 14:06 UTC
Oct 2, 2024
Some customers may experience intermittent errors retrieving envelopes (DIRCA-1781)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced intermittent errors from 2024-10-02 17:11UTC until 2024-10-02 18:16UTC.
Oct 2, 18:30 UTC
Investigating - We are currently investigating this issue.
Oct 2, 18:06 UTC
Customers may observe degradation in completing document conversions
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced impact from 2024-10-02 21:14 UTC until 2024-10-03 04:15 UTC.
Oct 2, 04:58 UTC
Investigating - We are currently investigating this issue.
Oct 2, 03:52 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Some customers using Agreement Actions may see failures (DIRCA-1770)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced impact from 16:24 UTC until 17:39 UTC.
Sep 30, 18:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 18:21 UTC
Investigating - We are currently investigating this issue.
Sep 30, 17:56 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Customers are unable to access Apps and Keys section within the Esign admin Tool and Developer Center Tool (DIRCA-1763)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-09-27 02:48UTC until 2024-09-27 04:36UTC.
Sep 27, 04:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 03:54 UTC
Sep 26, 2024
Some customers may observe slowness in operations (DIRCA-1761)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Sep 26, 21:28 UTC
Investigating - We are currently investigating this issue.
Sep 26, 19:04 UTC
Sep 25, 2024
Some CLM customers may experience errors while trying to generate documents via Salesforce (DIRCA-1752)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Sep 25, 10:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 05:08 UTC
Update - We are continuing to investigate this issue.
Sep 25, 04:03 UTC
Investigating - We are currently investigating this issue.
Sep 25, 02:40 UTC
Esign customers in JP are unable to access to sign documents or login directly to the JP region (DIRCA-1749)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Sep 25, 00:08 UTC
Investigating - We are currently investigating this issue.
Sep 24, 23:35 UTC
Sep 24, 2024
Some CLM customers who created a workflow package in the test environment may have experienced a failure in the package (DIRCA-1746)
Resolved - This incident has been resolved.
Sep 24, 00:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 00:00 UTC
Investigating - We are currently investigating this issue.
Sep 23, 23:53 UTC
Sep 23, 2024
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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