All Systems Operational

About This Site

This page shows the status of DocuSign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Operational
90 days ago
99.97 % uptime
Today
NA1 ? Operational
90 days ago
99.97 % uptime
Today
NA2 ? Operational
90 days ago
100.0 % uptime
Today
NA3 ? Operational
90 days ago
99.99 % uptime
Today
NA4 ? Operational
90 days ago
100.0 % uptime
Today
CA ? Operational
90 days ago
99.94 % uptime
Today
AU ? Operational
90 days ago
99.96 % uptime
Today
EU ? Operational
90 days ago
99.98 % uptime
Today
DEMO ? Operational
90 days ago
99.99 % uptime
Today
FedRAMP ? Operational
90 days ago
99.95 % uptime
Today
CLM ? Operational
90 days ago
99.95 % uptime
Today
NA11 Operational
90 days ago
99.93 % uptime
Today
NA21 Operational
90 days ago
99.94 % uptime
Today
US11 Operational
90 days ago
99.96 % uptime
Today
US12 Operational
90 days ago
99.96 % uptime
Today
EU11 ? Operational
90 days ago
99.96 % uptime
Today
EU21 Operational
90 days ago
99.96 % uptime
Today
AU11 ? Operational
90 days ago
99.96 % uptime
Today
TSP EU Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.99 % uptime
Today
Rooms Operational
90 days ago
99.96 % uptime
Today
DEMO ? Operational
90 days ago
99.96 % uptime
Today
East US Operational
90 days ago
99.96 % uptime
Today
East US 2 Operational
90 days ago
99.96 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central ? Operational
90 days ago
100.0 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
DocuSign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023
Some customers may experience issues logging into NA21
Resolved - This incident has been resolved as of 2:50 PM PST 3/30/2023
Mar 30, 22:12 UTC
Update - The fix was implemented and we're seeing improved metrics as of 2:48 PM PST
Mar 30, 22:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 22:07 UTC
Identified - We identified the issue and implemented a fix.
Mar 30, 21:48 UTC
Investigating - We are currently investigating this issue.
Mar 30, 21:30 UTC
Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
AU ESign customers may have experienced a disruption in services.
Resolved - This incident has been resolved.
Mar 27, 13:01 UTC
Investigating - We are currently investigating this issue.
Mar 27, 12:57 UTC
Mar 26, 2023

No incidents reported.

Mar 25, 2023
Customers may experience latency/failures to multiple services due to database maintenance.
Resolved - This incident has been resolved.
Mar 25, 21:30 UTC
Monitoring - A fix has been implemented and we're monitoring the results.
Mar 25, 21:14 UTC
Update - The maintenance is progressing but needs more time to complete. More work is needed to ensure database high performance is back when it's done
Mar 25, 16:16 UTC
Update - Maintenance is still in progress and we are closely monitoring.
Mar 25, 14:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 13:53 UTC
Investigating - We are currently investigating this issue.
Mar 25, 13:49 UTC
Mar 24, 2023

No incidents reported.

Mar 23, 2023
Some customers in Demo may have encountered latency or timeouts during signing between 14:30 and 14:34 UTC.
Resolved - This incident has been resolved.
Mar 23, 17:43 UTC
Investigating - We are currently investigating this issue.
Mar 23, 17:43 UTC
Mar 22, 2023
Some DSF Customers may have encountered latency or errors during signing.
Resolved - This incident has been resolved.
Mar 22, 10:17 UTC
Investigating - This incident has been resolved.
Mar 22, 10:17 UTC
Mar 21, 2023
A small number of users in NA3 may have experienced errors on login or when performing password resets. IM-38039
Resolved - This incident has been resolved
Mar 21, 16:14 UTC
Mar 20, 2023
Customers in EU may be experiencing service disruption.
Resolved - This incident has been resolved.
Mar 20, 09:40 UTC
Update - We are continuing to investigate this issue.
Mar 20, 09:27 UTC
Investigating - We are currently investigating this issue.
Mar 20, 09:22 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
NA11 customers may have experienced request failures due to planned maintenance
Resolved - This incident has been resolved.
Mar 17, 03:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 03:58 UTC
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