Update - We are continuing to monitor for any further issues.
Mar 02, 2024 - 05:39 UTC
Update - We are continuing to monitor for any further issues.
Mar 02, 2024 - 02:49 UTC
Update - We are continuing to monitor for any further issues.
Mar 01, 2024 - 22:33 UTC
Update - We are continuing to monitor for any further issues.
Mar 01, 2024 - 19:20 UTC
Update - Performance from the third party identity verification vendor continues to be good.
Mar 01, 2024 - 15:40 UTC
Monitoring - The identity verification vendor mitigated the issue on their service. The issue is now mitigated. We will continue to monitor performance.
Mar 01, 2024 - 15:14 UTC
Update - The third party identity verification vendor is continuing to work on resolving the issue.
Mar 01, 2024 - 11:42 UTC
Identified - The third party identity verification vendor is working to resolve the issue.
Mar 01, 2024 - 10:15 UTC

About This Site

This page shows the status of DocuSign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

eSignature Operational
90 days ago
99.88 % uptime
Today
NA1 ? Operational
90 days ago
99.98 % uptime
Today
NA2 ? Operational
90 days ago
99.98 % uptime
Today
NA3 ? Operational
90 days ago
99.99 % uptime
Today
NA4 ? Operational
90 days ago
99.99 % uptime
Today
CA ? Operational
90 days ago
100.0 % uptime
Today
AU ? Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
99.89 % uptime
Today
DEMO ? Operational
90 days ago
99.97 % uptime
Today
FedRAMP ? Operational
90 days ago
100.0 % uptime
Today
USFED ? Operational
90 days ago
99.03 % uptime
Today
CLM ? Operational
90 days ago
99.87 % uptime
Today
NA11 Operational
90 days ago
99.99 % uptime
Today
NA21 Operational
90 days ago
99.99 % uptime
Today
US11 Operational
90 days ago
99.99 % uptime
Today
US12 Operational
90 days ago
99.96 % uptime
Today
EU11 ? Operational
90 days ago
99.99 % uptime
Today
EU21 Operational
90 days ago
99.99 % uptime
Today
US13 Operational
90 days ago
99.03 % uptime
Today
UAT Operational
90 days ago
100.0 % uptime
Today
TSP EU Operational
90 days ago
99.96 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.94 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.98 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central ? Operational
90 days ago
100.0 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
DocuSign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

Unresolved incident: Esign Users in Norway, Finland, Belgium, Sweden, Denmark, Netherlands may see an error when verifying identity, due to an outage at a third party identity verification vendor. (IM-39552).

Mar 1, 2024
Resolved - This incident has been resolved.
Mar 1, 04:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 04:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 1, 04:33 UTC
Investigating - We are currently investigating this issue.
Mar 1, 04:33 UTC
Feb 29, 2024

No incidents reported.

Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 15:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 22:26 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 22:05 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 21:21 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 20:52 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 20:17 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 19:45 UTC
Update - We are continuing to work on a fix for this issue.
Feb 27, 19:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 18:43 UTC
Update - We are continuing to investigate this issue.
Feb 27, 18:36 UTC
Investigating - We are currently investigating this issue.
Feb 27, 18:04 UTC
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Feb 28, 11:27 UTC
Investigating - We are currently investigating this issue.
Feb 28, 11:18 UTC
Feb 27, 2024
Postmortem - Read details
Feb 28, 17:54 UTC
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Feb 27, 19:08 UTC
Update - The service is currently stable, with ongoing investigation into the root cause. Our teams are persistently monitoring the site's health during this period.
Feb 27, 18:19 UTC
Update - We are continuing to monitor for any further issues.
Feb 27, 17:31 UTC
Update - We are continuing to monitor for any further issues.
Feb 27, 17:30 UTC
Update - We are continuing to monitor for any further issues.
Feb 27, 17:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 17:14 UTC
Investigating - We are currently investigating this issue.
Feb 27, 16:42 UTC
Resolved - This incident has been resolved.
Feb 27, 11:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 11:22 UTC
Investigating - We are currently investigating this issue.
Feb 27, 10:42 UTC
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Postmortem - Read details
Feb 25, 17:52 UTC
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Feb 23, 15:47 UTC
Update - We are continuing to monitor for any further issues.
Feb 23, 15:11 UTC
Update - We are continuing to monitor for any further issues.
Feb 23, 14:39 UTC
Update - A fix has been implemented and we are monitoring the results.
Feb 23, 11:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 10:33 UTC
Update - We are currently investigating and looking into a potential fix.
Feb 23, 10:14 UTC
Update - We are currently investigating and looking into a potential fix.
Feb 23, 10:07 UTC
Update - We are currently investigating and looking into a potential fix.
Feb 23, 10:06 UTC
Update - We are currently investigating and looking into a potential fix.
Feb 23, 09:30 UTC
Update - Issue is being investigated in the EU environment and we will update as we have additional information.
Feb 23, 09:10 UTC
Investigating - We are currently investigating this issue.
Feb 23, 08:40 UTC
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 22:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 16:33 UTC
Feb 20, 2024
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Feb 20, 21:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 21:15 UTC
Investigating - We are currently investigating this issue.
Feb 20, 20:48 UTC
Resolved - This incident has been resolved.
Feb 20, 17:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 17:00 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - This incident has been resolved.
Feb 17, 19:45 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 19:22 UTC
Update - We are continuing to work on a fix for this issue.
Feb 17, 18:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 17, 18:41 UTC
Investigating - We are currently investigating this issue.
Feb 17, 18:19 UTC