Between 09:41 AM and 11:45 AM UTC, a subset of customers utilizing the NA1 eSign environment experienced a disruption in service. Customers may have been unable to complete signing transactions or log in to the web interface.
During a routine database failover operation, an unexpected configuration error surfaced on a load balancer. This error prevented user traffic from routing correctly to the necessary systems.
Our engineering team identified a networking misconfiguration and applied a correction. This fix restored traffic, bringing the signing service and web interface back online.