eSign and IAM customers may see errors upon login. CLM customers may observe errors when interacting with operations. (DIRCA-2483)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 10:09 AM UTC until 2025-04-23 11:09 AM UTC.
Posted Apr 23, 2025 - 13:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2025 - 11:42 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 23, 2025 - 11:24 UTC

Investigating

We are currently investigating this issue.
Posted Apr 23, 2025 - 10:59 UTC
This incident affected: Forms (North Central, East US, East US 2), eSignature (NA1, NA2, NA3, NA4, CA, AU, EU, DEMO, FedRAMP, USFED, JP), and CLM (NA11, NA21, US11, US12, EU11, EU21, US13, UAT NA11, S1, S2, DEMO S1).