A subset of CLM customers may experience workflow failures (DIRCA-4101)

Incident Report for Docusign

Resolved

This incident has been resolved.
Posted Jan 14, 2026 - 20:30 UTC

Update

We are continuing to monitor the fix for any further issues.
Posted Jan 10, 2026 - 19:33 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 10, 2026 - 04:55 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 09, 2026 - 22:53 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 09, 2026 - 19:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 09, 2026 - 04:19 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jan 09, 2026 - 02:05 UTC

Identified

A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.
Posted Jan 08, 2026 - 22:52 UTC
This incident affected: CLM (NA11, NA21, US11, US12, EU11, EU21, US13).
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