CLM Prod: Some customers using public eForms may see an error navigating captcha (DIRCA-2932)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-07-11 02:14 PM UTC until 2025-07-14 10:31 PM UTC.
Posted Jul 14, 2025 - 23:11 UTC

Identified

We have identified the cause of the failure and are working on a solution.
Posted Jul 14, 2025 - 20:53 UTC

Update

We are continuing to investigate this issue.
Posted Jul 14, 2025 - 19:05 UTC

Investigating

We are currently investigating this issue.
Posted Jul 14, 2025 - 18:35 UTC
This incident affected: CLM (NA11, NA21, EU11, EU21).