NA eSign: Users may experience errors with WhatsApp and SMS notifications (DIRCA-3136)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-08-14 01:00 PM UTC until 2025-08-14 09:12 PM UTC.

Posted Aug 14, 2025 - 21:27 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 14, 2025 - 21:23 UTC

Investigating

We are currently investigating this issue.

Posted Aug 14, 2025 - 20:51 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4).