Qualified Verification Latency (Incident 5472)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Jul 27, 2026 - 18:13 UTC

Identified

Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.
Posted Jul 27, 2026 - 10:45 UTC
This incident affected: Trusted Service Provider (PROD).
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