Document generation failures in salesforce integration (Incident 5525)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Aug 04, 2026 - 16:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2026 - 15:47 UTC

Identified

We have identified the issue and a fix is being implemented.
Posted Aug 04, 2026 - 15:10 UTC

Update

We are continuing to investigate this issue.
Posted Aug 04, 2026 - 14:30 UTC

Investigating

Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
Posted Aug 04, 2026 - 13:40 UTC
This incident affected: CLM (EU21) and eSignature (EU).
← Current Status Powered by Atlassian Statuspage