Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.
Posted Apr 23, 2026 - 20:41 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 23, 2026 - 20:27 UTC

Investigating

We are currently investigating this issue.
Posted Apr 23, 2026 - 20:14 UTC
This incident affected: Third Party Services (Salesforce).