US/EU/CA eSign: Users may experience delays while navigating the site (DIRCA-2507)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced latency or errors from 2025-04-25 09:36 PM UTC until 2025-04-25 10:17 PM UTC.

Posted Apr 25, 2025 - 23:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2025 - 22:25 UTC

Update

We are continuing to investigate this issue.

Posted Apr 25, 2025 - 22:05 UTC

Investigating

We are currently investigating this issue.

Posted Apr 25, 2025 - 21:56 UTC

This incident affected: eSignature (NA1, NA2, NA3, CA, EU).