The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have been unable to preview or download documents in Navigator from 2025-11-19 08:00 PM UTC until 2025-11-19 11:28 PM UTC.
Posted Nov 19, 2025 - 23:32 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 19, 2025 - 23:18 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 19, 2025 - 22:28 UTC
Update
Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.
Posted Nov 19, 2025 - 22:21 UTC
Identified
Engineers have identified a potential fix and are currently prepping this for release.
Posted Nov 19, 2025 - 21:27 UTC
Investigating
Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.
Posted Nov 19, 2025 - 21:19 UTC
This incident affected: eSignature (NA1, NA2, NA3, NA4).