Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Jun 26, 2026 - 20:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 26, 2026 - 19:02 UTC

Identified

We have identified the issue and a fix is being implemented.
Posted Jun 26, 2026 - 18:06 UTC
This incident affected: CLM (NA11, NA21, S1.US) and eSignature (NA2, NA4).