Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.

Posted Jun 03, 2026 - 00:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 02, 2026 - 23:56 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 02, 2026 - 23:50 UTC

Investigating

We are currently investigating this issue.

Posted Jun 02, 2026 - 23:32 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, AU, EU) and CLM (NA11, NA21, US11, US12, EU11, EU21, US13).