eSign EU/NA/AU PROD: Users may intermittently experience latency or errors using eSignature services (DIRCA-2500)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-24 07:01 AM UTC until 2025-04-24 05:11 PM UTC.

Posted Apr 24, 2025 - 17:11 UTC

Identified

Users may be experiencing latency or errors when navigating the site. We have identified the problem and are working on resolving.

Posted Apr 24, 2025 - 15:22 UTC

Investigating

We are currently investigating this issue.

Posted Apr 24, 2025 - 08:40 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, AU, EU).