Background Jobs Engine Issues in North America

Incident Report for DocuSign

Resolved

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Posted May 27, 2023 - 00:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2023 - 22:11 UTC

Update

We are continuing to investigate this issue.

Posted May 24, 2023 - 21:02 UTC

Investigating

Customers may see blocked jobs in North America related to our background jobs engine. The jobs engine processes jobs such as Envelope Transfer, User export and more.

Posted May 24, 2023 - 21:01 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, DEMO).