Failures Sending SMS Notifications to Japan Recipients (DIRCA-4145)

Incident Report for Docusign

Resolved

Some customers experienced a failure to deliver SMS notifications to Japanese cell phone recipients due to a telecom outage.

Customers may have experienced errors from 2026-01-15 12:42:18 AM UTC to 2026-1-16 11:16:00 AM UTC.
Posted Jan 15, 2026 - 01:00 UTC