Some customers may have experienced delays or been unable to send and sign envelopes during the affected time period.
This scenario uncovered a scaling bug in our systems that was triggered due to a database retrieval request involving an exceptionally large data set that was not reasonably anticipated. This resulted in a slower than expected response time from the database.
The server processing the request was removed from service for prompt mitigation. Additionally, a database update was implemented to fix the bug and improve data retrieval moving forward.