Salesforce for Gen customers are unable to generate documents (Incident-5122)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Jun 16, 2026 - 23:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 16, 2026 - 22:01 UTC

Identified

We have identified the issue and a fix is being implemented.
Posted Jun 16, 2026 - 22:00 UTC

Update

We continue to investigate the issue and additional resources have been engaged.
Posted Jun 16, 2026 - 20:46 UTC

Update

We continue to investigate the issue and additional resources have been engaged.
Posted Jun 16, 2026 - 18:28 UTC

Update

We continue to investigate the issue and additional resources have been engaged.
Posted Jun 16, 2026 - 17:59 UTC

Update

We are continuing to investigate this issue.
Posted Jun 16, 2026 - 16:54 UTC

Investigating

We are actively investigating this issue.
Posted Jun 16, 2026 - 16:52 UTC
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