eSign customers may be unable to access Knowledge-Based Authentication (DIRCA-1958)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-11-27 10:40 PM UTC until 2024-11-28 01:22 AM UTC

Posted Nov 28, 2024 - 01:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 28, 2024 - 00:36 UTC

Identified

We have identified the cause and are working with a 3rd party provider to resolve the issue.

Posted Nov 28, 2024 - 00:05 UTC

Investigating

We are currently investigating this issue.

Posted Nov 27, 2024 - 23:46 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, DEMO) and Notary.