Latency and Intermittent Errors (Incident 5501)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Jul 30, 2026 - 21:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2026 - 20:32 UTC

Identified

We have identified the issue and a fix is being implemented.
Posted Jul 30, 2026 - 20:11 UTC

Investigating

We are actively investigating this issue.
Posted Jul 30, 2026 - 19:53 UTC
This incident affected: eSignature (NA4).
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