Latency and Errors Across NA11 (Incident 5558)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Posted Aug 07, 2026 - 18:13 UTC

Monitoring

The fix was implemented and we are monitoring to ensure stability.

Posted Aug 07, 2026 - 17:55 UTC

Identified

The issue has been identified and we continue our work to implement a fix.

Posted Aug 07, 2026 - 17:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2026 - 17:36 UTC

Identified

Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.

Posted Aug 07, 2026 - 16:59 UTC

This incident affected: CLM (NA11).