The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-04-23 12:00 AM UTC until 2025-05-7 11:20 PM UTC.
Posted May 08, 2025 - 15:40 UTC
Update
We are continuing to monitor for further issues. The next update will be tomorrow morning.
Posted May 08, 2025 - 05:32 UTC
Monitoring
A fix has been implemented and we are verifying the results.
Posted May 07, 2025 - 23:44 UTC
Update
We have made a number of change and are seeing some improvements, but are not yet fully recovered. We continue to work on returning to normal performance of the 'Edit on behalf of' and 'Send on behalf of' Admin functions. Next update will be by end of day.
Posted May 07, 2025 - 03:06 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 07, 2025 - 00:41 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 06, 2025 - 17:37 UTC
Investigating
We continue to actively investigate the issue and have made progress in narrowing down the cause.
Posted May 06, 2025 - 16:00 UTC
Monitoring
A fix has been implemented and we are monitoring the results. The next update will be in a few hours.
Posted May 06, 2025 - 05:00 UTC
Update
We continue to actively investigate the issue and have made progress in narrowing down the cause.
Posted May 06, 2025 - 02:57 UTC
Update
We are continuing to investigate this issue.
Posted May 06, 2025 - 01:25 UTC
Investigating
We are currently investigating reports that Admin users are unable to grant 'Edit on behalf of' and 'Send on behalf of' sharing options.