CA/AU Prod eSign: users may not be receiving Connect events (DIRCA-2847)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-06-24 05:50 PM UTC until 2025-06-24 08:29 PM UTC.

Posted Jun 24, 2025 - 20:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 24, 2025 - 20:32 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 24, 2025 - 19:32 UTC

Investigating

We are currently investigating this issue.

Posted Jun 24, 2025 - 19:07 UTC

This incident affected: eSignature (CA, AU).