PROD eSign: Some customers may not receive connect events (DIRCA-2679)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted May 27, 2025 - 17:54 UTC

Update

We are continuing to investigate this issue.
Posted May 27, 2025 - 17:13 UTC

Investigating

Some customers who have configured organization based connect events, may not receive notification of events. We are investigating the issue.
Posted May 27, 2025 - 16:30 UTC
This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, AU, EU, JP).