Customers in NA11 may have experienced errors or latency when starting workflows (DIRCA-1922)

Incident Report for Docusign

Resolved

A small subset of customers in NA11 may have experienced errors or latency when starting workflows. This was related to a service exhaustion issue. Our engineering teams began triaging once the alert was received and performed the necessary mitigation steps. The incident has now been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-11-15 08:07 AM UTC until 2024-11-15 02:13 PM UTC.

Posted Nov 15, 2024 - 11:00 UTC