NA PROD eSign: Some users may experience issues when signing envelopes (DIRCA-3304)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced issues from 2025-09-03 04:10 PM UTC until 2025-09-03 07:00 PM UTC.

Posted Sep 03, 2025 - 19:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2025 - 18:33 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2025 - 18:27 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4).