A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
Posted May 12, 2026 - 15:55 UTC
Identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
Posted May 12, 2026 - 15:20 UTC
Monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
Posted May 12, 2026 - 14:24 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 12, 2026 - 14:23 UTC
Identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.