NA PROD eSign: Users may experience errors when opening envelopes to sign (DIRCA-3273)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted Aug 29, 2025 - 20:45 UTC

Monitoring

After implementing the fix, we are seeing a reduction in errors. We will continue to monitor for continued improvement.
Posted Aug 29, 2025 - 20:41 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 29, 2025 - 20:27 UTC

Update

We are continuing to investigate this issue.
Posted Aug 29, 2025 - 20:05 UTC

Investigating

We are currently investigating this issue.
Posted Aug 29, 2025 - 19:20 UTC
This incident affected: eSignature (NA1, NA2, NA3, NA4, EU).
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