NA2 PROD eSign: Users may experience latency when sending or signing (DIRCA-3119)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-08-12 08:44 PM UTC to 2025-08-12 10:16 PM UTC and
2025-08-13 06:58 PM UTC to 2025-08-13 07:44 PM UTC
Posted Aug 13, 2025 - 19:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 12, 2025 - 22:15 UTC

Investigating

We are currently investigating this issue.
Posted Aug 12, 2025 - 22:09 UTC
This incident affected: eSignature (NA2).