CLM NA11, NA21: User account access and workflow issues after background user synchronization.
2026-01-05 08:00 PM UTC to 2026-01-08 07:00PM UTC.
A planned change to a supporting service that manages background user updates caused the system to think many existing users were missing for some CLM customer accounts. The system then removed those users and recreated them as new accounts, which broke the links to their existing work and some connected systems.
Users in some CLM customer accounts may have been unable to see or work on some of their existing tasks. Some signing steps were cancelled and needed to be restarted.
We stopped the background updates for affected customers, restored the original user accounts, and re‑established the links so that users could again see and work on their tasks across all affected environments.