Some customers may experience workflow failures (DIRCA-4101)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced workflow failures from 2026-01-05 08:00 PM UTC until 2026-01-08 07:00 PM UTC.

Posted Jan 08, 2026 - 19:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2026 - 18:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 08, 2026 - 18:41 UTC

This incident affected: CLM (NA11, NA21, US11, EU11, EU21).