Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)

Incident Report for Docusign

Identified

An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. We will provide an update upon resolution.

Target Fix Date: June 23, 2026

Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.

Posted Jun 18, 2026 - 22:43 UTC

This incident affects: eSignature (AU, CA, EU, FedRAMP, JP1, NA1, NA2, NA3, NA4, USFED, DEMO).