The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-04-24 02:02 AM UTC until 2025-04-24 05:20 AM UTC.
Posted Apr 24, 2025 - 05:22 UTC
Update
CLM sites have returned to normal operation and we are seeing improvement in eSign sites. We continue to monitor improvement and will update again as it changes.
Posted Apr 24, 2025 - 05:09 UTC
Update
We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Posted Apr 24, 2025 - 04:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 24, 2025 - 03:31 UTC
Identified
The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Posted Apr 24, 2025 - 02:50 UTC
Investigating
We are currently investigating this issue.
Posted Apr 24, 2025 - 02:23 UTC
This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, AU, EU, JP) and CLM (NA11, NA21, US11, US12, EU11, EU21, US13).