Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-15 04:15 AM UTC to 2025-04-15 08:33 PM UTC.

Posted Apr 15, 2025 - 21:46 UTC

Update

We are applying mitigations and measuring results. Impact is intermittent

Posted Apr 15, 2025 - 21:21 UTC

Update

We are continuing to work on a fix for this issue. The restorative steps taken previously did not mitigate the issue as expected.

Posted Apr 15, 2025 - 21:14 UTC

Update

We continue to work on mitigating the incident.

Posted Apr 15, 2025 - 19:40 UTC

Identified

We have identified the cause of the impact and are taking steps to restore service.

Posted Apr 15, 2025 - 18:23 UTC

Investigating

We are currently investigating this issue.

Posted Apr 15, 2025 - 17:58 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, EU).