Navigator EU PROD: Users may be unable to find content in Navigator (DIRCA-3111)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-08-11 11:00 PM UTC until 2025-08-12 01:59 AM UTC.

Posted Aug 12, 2025 - 02:56 UTC

Monitoring

After additional analysis, we have determined that current content in Navigator is not impacted. Users may experience some impact to the currency of reporting data. We are continuing to monitor until all systems are fully recovered.

Posted Aug 12, 2025 - 00:38 UTC

Investigating

We are currently investigating this issue.

Posted Aug 12, 2025 - 00:06 UTC