PROD eSign: Users may be unable to share webforms (DIRCA-3165)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-08-19 02:32 PM UTC until 2025-08-19 06:02 PM UTC.

Posted Aug 19, 2025 - 18:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 19, 2025 - 17:53 UTC

Investigating

We are currently investigating this issue.

Posted Aug 19, 2025 - 17:30 UTC

This incident affected: eSignature (NA1, NA2, NA3, NA4, CA, AU, EU).