Some CLM customers may experience errors while trying to generate documents via Salesforce (DIRCA-1752)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-09-24 09:41 PM UTC to 2024-09-25 10:27 AM UTC
Posted Sep 25, 2024 - 10:27 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 25, 2024 - 05:08 UTC

Update

We are continuing to investigate this issue.
Posted Sep 25, 2024 - 04:03 UTC

Investigating

We are currently investigating this issue.
Posted Sep 25, 2024 - 02:40 UTC
This incident affected: CLM (EU21).