Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have been unable to make purchases, upgrades, or cancel subscriptions from 2025-12-08 09:30 PM UTC until 2025-12-09 07:30 PM UTC.
Posted Dec 09, 2025 - 20:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2025 - 19:51 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 09, 2025 - 19:31 UTC

Investigating

We are currently investigating this issue.
Posted Dec 09, 2025 - 19:14 UTC