Incident Time Frame
2026-02-02 11:04 PM UTC to 2026-02-03 05:42 AM UTC
Cause:
An operating system update was installed on CLM infrastructure, which triggered host restarts and temporarily reduced available capacity. This resulted in service disruption across multiple sites.
Impact:
Between 23:51 UTC on February 2 and 01:27 AM UTC on February 3, some CLM customers across UAT NA11, and Production NA11, NA21, EU11, and EU21 may have been unable to log in or may have encountered issues such as errors, timeouts, or partial page loads when browsing/opening documents and completing workflows.
Customers in EU21 may have additionally experienced elevated latency with admin/branding and related search paths lasting until 05:42 UTC.
Resolution:
Docusign restored affected CLM systems and restarted impacted application services. In EU21, additional triage and configurations were required and have been completed to fully return services to normal operation. Service has now been restored.