Users may experience timeouts when attempting to complete document transactions (Incident 4866)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted May 12, 2026 - 20:58 UTC

Update

We are continuing to monitor for any further issues.
Posted May 12, 2026 - 20:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 12, 2026 - 19:51 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 12, 2026 - 19:33 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 12, 2026 - 18:43 UTC

Investigating

We are currently investigating this issue.
Posted May 12, 2026 - 18:17 UTC
This incident affected: eSignature (EU).