CLM Customers may be having difficulties accessing EU and US sites (Incident 4517)

Incident Report for Docusign

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 15, 2026 - 08:30 UTC

Update

We are continuing to monitor for any further issues.
Posted Mar 15, 2026 - 04:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 14, 2026 - 23:41 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 23:11 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 22:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 20:24 UTC

Update

We are continuing to remediate impact to EU11 and EU21 customers.
Posted Mar 14, 2026 - 18:27 UTC

Identified

We are continuing to work on a fix for EU21 customers.  EU21 customers may observe issues accessing the site.  EU11 customers may see intermittent issues generating documents.
Posted Mar 14, 2026 - 16:58 UTC

Monitoring

A fix has been implemented for US sites as of approximately 09:00 UTC.
Posted Mar 14, 2026 - 16:54 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 15:59 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 14:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 09:19 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 09:17 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 06:07 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 14, 2026 - 03:11 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 14, 2026 - 02:42 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2026 - 02:27 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2026 - 02:08 UTC

Investigating

We are currently investigating this issue.
Posted Mar 14, 2026 - 02:07 UTC
This incident affects: CLM (US11, US12, EU11, EU21, US13).