Customers may experience errors when signing up for new accounts (Incident 5500)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-07-30 06:14 PM UTC until 2026-07-30 07:47 PM UTC.

Posted Jul 30, 2026 - 20:34 UTC

Identified

We have identified the issue and a fix is being implemented.

Posted Jul 30, 2026 - 19:57 UTC

Update

We are continuing to investigate this issue.

Posted Jul 30, 2026 - 19:32 UTC

Investigating

We are actively investigating this issue.

Posted Jul 30, 2026 - 19:24 UTC

This incident affected: eSignature (DEMO).