Rooms users attempting to validate NAR forms or create envelopes are seeing a "Error calling 3rd party" message (DIRCA-2597)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-05-13 10:12 PM UTC until 2025-05-14 02:46 PM UTC.
Posted May 14, 2025 - 15:00 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 14, 2025 - 14:40 UTC

Investigating

We are currently investigating this issue.
Posted May 14, 2025 - 13:46 UTC
This incident affected: Rooms (East US, East US 2).