Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.
Posted Apr 23, 2026 - 23:10 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 23, 2026 - 21:21 UTC

Update

We are continuing to investigate this issue.
Posted Apr 23, 2026 - 19:37 UTC

Update

We are continuing to investigate this issue.
Posted Apr 23, 2026 - 18:35 UTC

Update

More engineering teams have been engaged to triage this error and investigation is continuing.
Posted Apr 23, 2026 - 17:40 UTC

Update

We are continuing to investigate this issue.
Posted Apr 23, 2026 - 16:44 UTC

Investigating

We are currently investigating the issue.
Posted Apr 23, 2026 - 15:27 UTC
This incident affected: eSignature (NA2, NA4).