IMPACT SUMMARY:
Affected CLM customers may have experienced high latency and timeouts on business transactions involving document processing tasks such as uploading, downloading, previewing a document, and document generation. They may have also experienced issues with workflows involving completion of backend, asynchronous document generation steps.
CAUSE:
The root cause has been identified to be a reported issue in Microsoft’s Azure Central US region. https://azure.status.microsoft/en-us/status/history/
RESOLUTION:
The incident was resolved by performing a failover to another Microsoft Azure region.
NEXT STEPS:
Ongoing collaboration with Microsoft to understand the Azure issue's circumstances and implement their recommendations regarding further actions as necessary.