IMPACT SUMMARY:

Affected CLM customers may have experienced high latency and timeouts on business transactions involving document processing tasks such as uploading, downloading, previewing a document, and document generation. They may have also experienced issues with workflows involving completion of backend, asynchronous document generation steps.

CAUSE:

The root cause has been identified to be a reported issue in Microsoft’s Azure Central US region. https://azure.status.microsoft/en-us/status/history/

RESOLUTION:

The incident was resolved by performing a failover to another Microsoft Azure region.

NEXT STEPS:

Ongoing collaboration with Microsoft to understand the Azure issue's circumstances and implement their recommendations regarding further actions as necessary.