On September 21, some DocuSign CLM customers may have experienced an interruption in their workflows. Depending on the workflow design, some workflows may have been completed and others may have timed out in an error state.
The root cause was a result of a misconfiguration in a limited number of recently deployed servers which prevented affected CLM workflows from successfully executing.
The new servers were taken offline, and CLM service traffic was redirected to other normally operating servers.
We recommend customers who encounter an error re-execute any affected workflows. For additional assistance or questions regarding re-executing affected workflows, please contact customer support via https://support.docusign.com.