The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941)
Investigating - We are currently investigating this issue.
Nov 20, 2024 - 11:49 UTC

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This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Degraded Performance
90 days ago
99.99 % uptime
Today
NA1 ? Degraded Performance
90 days ago
100.0 % uptime
Today
NA2 ? Degraded Performance
90 days ago
100.0 % uptime
Today
NA3 ? Degraded Performance
90 days ago
100.0 % uptime
Today
NA4 ? Degraded Performance
90 days ago
100.0 % uptime
Today
CA ? Degraded Performance
90 days ago
100.0 % uptime
Today
AU ? Degraded Performance
90 days ago
100.0 % uptime
Today
EU ? Degraded Performance
90 days ago
100.0 % uptime
Today
DEMO ? Degraded Performance
90 days ago
99.98 % uptime
Today
FedRAMP ? Degraded Performance
90 days ago
100.0 % uptime
Today
USFED ? Degraded Performance
90 days ago
99.98 % uptime
Today
JP ? Degraded Performance
90 days ago
99.97 % uptime
Today
CLM ? Operational
90 days ago
99.99 % uptime
Today
NA11 Operational
90 days ago
100.0 % uptime
Today
NA21 Operational
90 days ago
100.0 % uptime
Today
US11 Operational
90 days ago
99.99 % uptime
Today
US12 Operational
90 days ago
100.0 % uptime
Today
EU11 ? Operational
90 days ago
100.0 % uptime
Today
EU21 Operational
90 days ago
99.99 % uptime
Today
US13 Operational
90 days ago
99.98 % uptime
Today
UAT Operational
90 days ago
99.99 % uptime
Today
TSP EU Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.99 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central ? Operational
90 days ago
100.0 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
Docusign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941).

Nov 19, 2024
Public sector customers may have seen errors when sending and signing envelopes (DIRCA-1935)
Resolved - Some customers using eSign Public Sector accounts may have experienced errors when sending/viewing/signing envelopes or accessing WebForms and templates. Impact duration was between 2024-11-19 01:21 PM UTC and 2024-11-19 06:52 PM UTC.
Nov 19, 13:30 UTC
Nov 18, 2024
Some customers may experience issues uploading multiple documents using Agreement Template Builder (DIRCA-1929)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Nov 18, 04:32 UTC
Investigating - We are currently investigating this issue.
Nov 18, 04:17 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Customers in NA11 may have experienced errors or latency when starting workflows (DIRCA-1922)
Resolved - A small subset of customers in NA11 may have experienced errors or latency when starting workflows. This was related to a service exhaustion issue. Our engineering teams began triaging once the alert was received and performed the necessary mitigation steps. The incident has now been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-11-15 08:07 AM UTC until 2024-11-15 02:13 PM UTC.
Nov 15, 11:00 UTC
Nov 14, 2024
Some customers may have seen errors talking to the API for a few minutes (DIRCA-1918)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced errors from 2024-11-14 19:35 PM UTC until 2024-11-14 19:38 PM UTC.
Nov 14, 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 19:54 UTC
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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