Docusign Status

The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941)

Investigating - We are currently investigating this issue.
Nov 20, 2024 - 11:49 UTC

About This Site

This page shows the status of Docusign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.

eSignature Degraded Performance

90 days ago

99.99 % uptime

Today

NA1 Degraded Performance

90 days ago

100.0 % uptime

Today

NA2 Degraded Performance

90 days ago

100.0 % uptime

Today

NA3 Degraded Performance

90 days ago

100.0 % uptime

Today

NA4 Degraded Performance

90 days ago

100.0 % uptime

Today

CA Degraded Performance

90 days ago

100.0 % uptime

Today

AU Degraded Performance

90 days ago

100.0 % uptime

Today

EU Degraded Performance

90 days ago

100.0 % uptime

Today

DEMO Degraded Performance

90 days ago

99.98 % uptime

Today

FedRAMP Degraded Performance

90 days ago

100.0 % uptime

Today

USFED Degraded Performance

90 days ago

99.98 % uptime

Today

JP Degraded Performance

90 days ago

99.97 % uptime

Today

CLM Operational

90 days ago

99.99 % uptime

Today

NA11 Operational

90 days ago

100.0 % uptime

Today

NA21 Operational

90 days ago

100.0 % uptime

Today

US11 Operational

90 days ago

99.99 % uptime

Today

US12 Operational

90 days ago

100.0 % uptime

Today

EU11 Operational

90 days ago

100.0 % uptime

Today

EU21 Operational

90 days ago

99.99 % uptime

Today

US13 Operational

90 days ago

99.98 % uptime

Today

UAT Operational

90 days ago

99.99 % uptime

Today

TSP EU Operational

90 days ago

99.99 % uptime

Today

EU Trusted Service Provider Operational

90 days ago

99.99 % uptime

Today

EU Trusted Service Provider (Demo) Operational

90 days ago

99.99 % uptime

Today

Rooms Operational

90 days ago

100.0 % uptime

Today

DEMO Operational

90 days ago

100.0 % uptime

Today

East US Operational

90 days ago

100.0 % uptime

Today

East US 2 Operational

90 days ago

100.0 % uptime

Today

Forms Operational

90 days ago

100.0 % uptime

Today

North Central Operational

90 days ago

100.0 % uptime

Today

East US Operational

90 days ago

100.0 % uptime

Today

East US 2 Operational

90 days ago

100.0 % uptime

Today

Notary Operational

90 days ago

100.0 % uptime

Today

Corporate Operational

Headquarters Operational

Customer Support Operational

Learning Portal Operational

Third Party Services Operational

Docusign.com Hosting Operational

Salesforce Operational

AWS ec2-us-west-2 Operational

Akamai Global Traffic Management Operational

Spreedly Core Transactional API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Unresolved incident: The DocuSign app on the Google marketplace is not available to be installed. Customers with it already installed are not impacted (DIRCA-1941).

Nov 19, 2024

Statelocal customers may see errors when sending and signing envelopes (DIRCA-1935)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Nov 19, 18:36 UTC

Identified - The issue has been identified and we are working on a fix.
Nov 19, 15:52 UTC

Investigating - We are currently investigating this issue.
Nov 19, 14:07 UTC

Nov 18, 2024

Some customers may experience issues uploading multiple documents using Agreement Template Builder (DIRCA-1929)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Nov 18, 04:32 UTC

Investigating - We are currently investigating this issue.
Nov 18, 04:17 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Customers in NA11 may have experienced errors or latency when starting workflows (DIRCA-1922)

Resolved - A small subset of customers in NA11 may have experienced errors or latency when starting workflows. This was related to a service exhaustion issue. Our engineering teams began triaging once the alert was received and performed the necessary mitigation steps. The incident has now been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-11-15 08:07 AM UTC until 2024-11-15 02:13 PM UTC.
Nov 15, 11:00 UTC

Nov 14, 2024

Some customers may have seen errors talking to the API for a few minutes (DIRCA-1918)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Some customers may have experienced errors from 2024-11-14 19:35 PM UTC until 2024-11-14 19:38 PM UTC.
Nov 14, 19:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 19:54 UTC

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Some users may not be able to access our IL-4 environment (DIRCA-1885)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2024-11-06 20:43 UTC until 2024-11-06 22:36 UTC.
Nov 6, 22:36 UTC

Update - We are continuing to investigate this issue.
Nov 6, 22:21 UTC

Update - We are continuing to investigate this issue.
Nov 6, 22:11 UTC

Investigating - We are currently investigating this issue.
Nov 6, 20:43 UTC

About This Site

Related