Salesforce customers may see an issue when establishing new connections or refreshing connections will not be able to authenticate
Investigating - We are currently investigating the issue.
Apr 18, 2024 - 14:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 2024 - 02:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 2024 - 18:32 UTC
Update - We are continuing to investigate this issue.
Apr 17, 2024 - 17:57 UTC
Investigating - We are currently investigating this issue.
Apr 17, 2024 - 17:43 UTC

About This Site

This page shows the status of DocuSign's global systems and services.

• To view status for any date and/or incident within the last 90 days, click on the corresponding bar to view details
• You may also view the last 7 days of past incidents below the uptime graphs, or for beyond 7 days, click 'View historical uptime' below

Uptime over the past 90 days. View historical uptime.
eSignature Operational
90 days ago
99.87 % uptime
Today
NA1 ? Operational
90 days ago
99.98 % uptime
Today
NA2 ? Operational
90 days ago
99.97 % uptime
Today
NA3 ? Operational
90 days ago
99.99 % uptime
Today
NA4 ? Operational
90 days ago
99.99 % uptime
Today
CA ? Operational
90 days ago
100.0 % uptime
Today
AU ? Operational
90 days ago
99.92 % uptime
Today
EU ? Operational
90 days ago
99.89 % uptime
Today
DEMO ? Operational
90 days ago
99.98 % uptime
Today
FedRAMP ? Operational
90 days ago
100.0 % uptime
Today
USFED ? Operational
90 days ago
98.94 % uptime
Today
CLM ? Partial Outage
90 days ago
99.68 % uptime
Today
NA11 Operational
90 days ago
99.97 % uptime
Today
NA21 Operational
90 days ago
99.98 % uptime
Today
US11 Partial Outage
90 days ago
99.53 % uptime
Today
US12 Partial Outage
90 days ago
99.53 % uptime
Today
EU11 ? Operational
90 days ago
99.98 % uptime
Today
EU21 Operational
90 days ago
99.99 % uptime
Today
US13 Operational
90 days ago
98.95 % uptime
Today
UAT Partial Outage
90 days ago
99.53 % uptime
Today
TSP EU Operational
90 days ago
99.99 % uptime
Today
EU Trusted Service Provider ? Operational
90 days ago
99.98 % uptime
Today
EU Trusted Service Provider (Demo) ? Operational
90 days ago
99.99 % uptime
Today
Rooms Operational
90 days ago
100.0 % uptime
Today
DEMO ? Operational
90 days ago
100.0 % uptime
Today
East US Operational
90 days ago
100.0 % uptime
Today
East US 2 Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
North Central ? Operational
90 days ago
100.0 % uptime
Today
East US ? Operational
90 days ago
100.0 % uptime
Today
East US 2 ? Operational
90 days ago
100.0 % uptime
Today
Notary ? Operational
90 days ago
100.0 % uptime
Today
Corporate Operational
Headquarters ? Operational
Customer Support ? Operational
Learning Portal ? Operational
Third Party Services Operational
DocuSign.com Hosting ? Operational
Salesforce ? Operational
AWS ec2-us-west-2 Operational
Akamai Global Traffic Management Operational
Spreedly Core Transactional API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

Unresolved incident: Salesforce customers may see an issue when establishing new connections or refreshing connections will not be able to authenticate.

Apr 17, 2024
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Customers may see inaccurate statuses of envelopes (IM-39711)
Postmortem - Read details
Apr 17, 01:25 UTC
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Apr 12, 16:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 16:16 UTC
Update - Recovery is underway, an update will be provided shortly.
Apr 12, 16:04 UTC
Identified - The team has identified the issue and is working to remediate it. Customers may see a delay in search results and reports, and envelopes may appear missing post-transfer or in manage tabs.
Apr 12, 15:47 UTC
Investigating - We are currently investigating the issue.
Apr 12, 15:17 UTC
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Some CLM customers may be unable to access reporting (IM-39684)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Apr 7, 18:03 UTC
Update - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Apr 7, 18:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 16:50 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 11:10 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 04:33 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 03:27 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 02:12 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 00:54 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 23:14 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 21:18 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 20:43 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 20:14 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 19:53 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 18:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 6, 18:13 UTC
Investigating - We are currently investigating this issue.
Apr 6, 17:46 UTC
Apr 6, 2024
Customers in NA21 are experiencing significant service degradation (IM-39685)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Apr 6, 17:05 UTC
Investigating - We are currently investigating this issue.
Apr 6, 16:46 UTC
Some customers may see degradation in Workflow execution [IM-39678]
Resolved - This incident has been resolved.
Apr 6, 01:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 01:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 6, 01:25 UTC
Apr 5, 2024
Some users may see errors when publishing new Webforms (IM-39676)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Apr 5, 23:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 23:33 UTC
Update - We are continuing to work on a fix for this issue.
Apr 5, 22:04 UTC
Identified - The issue has been identified and we are working with Microsoft on a fix.
Apr 5, 21:23 UTC
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