Resolved -
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2025-01-9 12:10 AM UTC until 2025-01-10 04:37 AM UTC.
Jan 11, 06:03 UTC
Update -
All envelopes are now showing in Navigator as they should. The only remaining impact is the inability of a subset of customers to utilize previous Bulk Send recipient lists.
Jan 10, 18:07 UTC
Update -
A third party provider is experiencing an outage, which is the underlying cause of this issue. We are continuing to work with the third party provider to resolve the remaining concerns.
Jan 9, 23:50 UTC
Monitoring -
Errors with Bulk Send were mitigated with the earlier updates. A subset of customers may not be able to re-use Bulk Send recipient lists. A subset of customers are still experiencing delays with envelopes populating in Navigator. New envelopes are populating normally
Jan 9, 21:08 UTC
Identified -
A subset of customers may experience errors with Bulk Send. This is being investigated
Jan 9, 19:31 UTC
Monitoring -
A subset of eSign customers may experience delays in envelopes showing in Navigator. An update was made and new envelopes are no longer affected. We are working to process a small number still affected
Jan 9, 17:37 UTC